From handling repairs and maintenance to addressing financial concerns or anti-social behaviour, we are committed to providing you with the support and services you need to feel safe, secure and comfortable in your home. Find out who can help you and how to contact them below.
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Housing Officers
Your Housing Officer is here to help you with any tenancy-related matters, e.g. rent and anti-social behaviour.
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MyHastoe
Log on to www.myhastoe.com to:
- report a non-urgent repair
- make a payment
- talk to us about other services and queries.
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Repairs Officer
Your Repairs Officer is here to address and inspect issues related to the physical structure of your home, utility systems and shared facilities.
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Customer Service Advisors
Contact our Customer Service Advisors to discuss emergency repairs and complex queries or if you have a particular need due to a disability.
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Caretaker
If you live in a building with a caretaker, they will help you with block and estate-related matters, e.g. parking and communal areas.
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Benefit and Welfare Advisors
Our Benefit and Welfare Advisors are here to help by providing free money advice and support.
