Your responsibilities: 
- Repair or replace toilet seats.
- Clear blocked toilets.
Please note:
- A blocked toilet is not an emergency unless you have no other toilet you can use. You must try to clear any blockages yourself before you call us. See How to deal with blocked plumbing.
- We recommend you clean and clear your toilet regularly using cleaning products you can buy at shops. Always follow instructions carefully.
- If you, a member of your family or a visitor cause damage and we have to repair it, you will have to pay the cost of the repair.
- If we need to replace a toilet which is part of an existing suite, we will try to find a colour match. If we can’t find a match we will provide it in white.
When you report a repair for toilets, we need to know: 
- What the problem is e.g. is the cistern leaking? Is the pan cracked or leaking? Is the flush handle or chain broken?
- What type of cistern is it e.g. high-level or low-level? If low level, is it a flush-panel, close-coupled or standard type?
- What type of handle is it e.g. lever handle, push down button or chain?
- What colour is the suite?
- If a blocked toilet is in a block of flats, are any other flats affected?
