Your responsibilities: 
- Look after and maintain your aerial, TV socket and cable, or satellite dish.
- Get your chimney swept at least once a year if it is used for an open fire (burning wood or coal). If you use your fire more regularly, you must also sweep the chimney more often.
Please note:
- In bad weather conditions our contractors cannot work at height, either on ladders and scaffolding, or on the roof.
- Do not use electrical fittings if they are wet because the roof is leaking. Do not use any switches connected to them. Contact us immediately.
- If you want to put up a satellite dish on your house or communal building, you must contact us to ask for permission.
- We will tell you if an aerial or satellite dish needs to be taken down before repair work. You need to arrange this. Contractors may agree to take down an aerial (not a satellite dish), but they will not put it back.
When you report a repair on roofs and chimneys, we need to know:
- What the problem is e.g. is the roof leaking? Are the tiles or slates loose or broken? Is the chimney pot or cowl fallen or loose? Is the chimney stack crumbling?
- What type of roof covering is it e.g. slate, tiles, corrugated sheeting, flat felting or asphalt?
- If it’s about tiles, what type are they e.g. flat, ridge, interlocking or hip?
- How many storeys high is the property?
- Is the roof leaking?
- Is the chimney shared with another property? What is the address?
