Your responsibilities: 
- Install a washing machine, dishwasher or tumble drier, including the wastes, supply pipes and vents if not already provided.
- Install an electric or gas cooker.
- Clear any blockages in your washing machine or dishwasher.
- Repair or replace cookers.
- Repair or replace cooker hoods, unless your cooker hood breaks and you would like us to replace it with an extractor fan.
- Repair handles, hinges and catches on kitchen units you have installed.
- Clean extractor fan vents and ensure air vents do not become blocked to prevent the build-up of carbon monoxide.
Please note: 
- If you, a member of your family or a visitor cause damage and we have to repair it, you will have to pay the cost of the repair.
- If we have to replace kitchen units or parts of a unit, such as the worktop, drawer or door, we will try to match the colour, but this is often not possible.
- If you want to install a washing machine, dishwasher or tumble drier, and there is no water supply, waste or vent connection fitted, you must get our permission to get these fitted. You are then responsible for getting them fitted and for any repairs. You are also responsible for clearing any blockages from these appliances.
When you report a repair on kitchens, we need to know:
- What the problem is e.g. is a wall or floor unit loose or damaged? Are wall tiles damaged? Is a worktop loose or broken? Is a cupboard door or drawer damaged or a cupboard hinge or catch broken?
- What type of unit is it e.g. wall or floor? Is it a tall unit or a corner unit? Is it a single or a double unit?
- If it’s to do with wall tiles, what shape, size and colour are they?
- Are there any other connected problems?
