Your responsibilities:
- Keep gully grids clear of leaves and rubbish.
Please note:
- In bad weather conditions our contractors cannot work at height, for example on ladders, scaffolding or on the roof. This is for their own safety.
- If you, a member of your family or a visitor cause damage and we have to repair it, you will have to pay the cost of the repair.
When you report a repair on gutters, we need to know:
- What is the problem e.g. is the gutter or downpipe loose or leaking? Is a bracket, joint or shoe loose or broken?
- Which gutter or downpipe is it: front, back or side?
- What shape is it: half-round, deep-flow, square or ogee (S-shaped)? What colour is it?
- If it's to do with a gully grid, is it round or square? What is it made of e.g. metal or plastic?
- How many floors does your building have?
- Are there any other connected problems?
- What is the gutter or downpipe made of e.g. metal, plastic, concrete or other material?
