Your responsibilities: 
- Replace keys or locks to garages when keys are lost or broken.
Please note:
- If a problem is caused by vandalism or a break-in, you must report it to the police and get a crime reference number (not an incident number). You will need to cover the cost yourself or claim on your home contents insurance.
- If you, a member of your family or a visitor cause damage and we have to repair it, you will have to pay the cost of the repair.
- If your garage is separate from your home, you need to explain how we can find it and get in.
- If a garage cannot be locked, you are responsible for the security of anything left inside.
When you report a repair on garages, we need to know:
- What the problem is e.g. is the garage door jammed, is the frame or roof damaged?
- What type of door is it e.g. up-and-over (metal), roller or side-hung (wooden)? Is a car stuck inside?
- What type of roof is it e.g. corrugated or flat?
