Your responsibilities: 
- Maintain all flooring inside the property, excluding planned work we do to refurbish kitchens and bathrooms.
- Repair any floor covering, vinyl tiles, sheeting, carpets or laminate you have put in.
- Maintain bannister railings e.g. by painting.
Please note:
- We will not accept responsibility for damage to your carpets or other floor coverings, unless it is caused by neglect by our contractors. If our contractor tells you that you need to lift your floor covering (including laminate flooring), you should do this before they arrive. If they agree to help you, they cannot accept any responsibility for any damage that happens while doing this.
- If you lay carpets these should ideally be tacked down not glued. This makes it easier for you to lift them for repairs without damaging them.
- If we have to replace floor tiles, we will try to match the colour but this is often not possible.
- If you, a member of your family or a visitor cause damage and we have to repair it, you will have to pay the cost of the repair.
When you report a repair on floors and stairs, we need to know: 
- What the problem is e.g. is a floorboard or skirting loose or damaged? Is a tread or riser broken? Is a handrail loose or broken? Is a floor covering lifting or damaged?
- What type of floor covering is it e.g. quarry tiles, plastic tiles or sheeting, or non-slip flooring for disability? Is it in a communal area?
- What is the floor made of e.g. floorboards, chipboard or concrete?
- How many boards, panels or tiles are affected?
- If it’s to do with stair nosing, is it on communal stairs? If so, is it metal or plastic?
