Your responsibilities: 
- Reset trip switches and, if necessary, turn off the mains supply. See our guide on How to reset a tripped switch.
- Replace light bulbs, fluorescent tubes and starters.
- Replace electrical plugs (not socket outlets) and plug fuses for your own appliances.
- Test and clean your smoke detector and replace the battery if it is battery-operated.
- Fit TV aerials and cables.
- Repair and maintain any fixture, fitting or appliance you have put in, or any improvements you have carried out.
Please note:
- Do not touch bare wires and do not touch sockets or switches with wet hands. Also, if water is leaking onto electrical fittings or a fitting is dangerous, do not use or touch any switches connected to it. Contact us immediately.
- Make sure that you know where the trip switches are located in your home and understand how to reset them.
- If you caused any damage, or you call us out when you have no credit on your meter, we will charge you for calling out a repair engineer and for the cost of any repair work carried out.
When you report a repair on electrics, we need to know: 
- What the problem is e.g. is there no light or power in part of, or throughout the property? Is a light or light switch not working? Is a socket loose or broken?
- What type of fitting or socket is it?
- Are other homes in your block or nearby buildings affected?
- Are there any other connected problems?
