Your responsibilities:
- Replace keys or locks when keys are lost, broken, or if you need to replace them because you are locked out. (If you have a multi-point lock, please contact us).
- Get extra keys cut.
- Fit and maintain bells.
- Fit knobs, handles, latches, chains, letterboxes, spyholes or any extra locks.
- Replace broken glass.
- Adjust internal and outside doors, particularly when you have fitted new carpets or laminate flooring.
- Re-fix loose or broken door handles on internal doors.
- Decorate internal doors.
- Fix the cause of any draughts.
Please note:
- We will only do emergency repairs to make the property safe and secure. A full repair will need to be done at a later date.
- If a problem is caused by vandalism or a break in and has caused a health and safety issue, we will fix the problem and recharge it to you. If there is no health and safety issue, it will be your responsibility to fix the issue. We strongly recommend that you take out home contents insurance to cover damage resulting from accidental damage or a break-in.
When you report a repair on doors and locks, we need to know: 
- What the problem is e.g. is the lock stiff or not fitting properly into the keep? Is the lock or handle broken? Is the door sticking, not closing properly or damaged?
- Is the property still secure?
- Which door is it e.g. front, back or side, or a sliding patio door? Is it a communal door? What type of lock or latch has it got?
- What is it made of e.g. wood, plastic or metal?
- What type of lock is it e.g. mortice, cylinder mortice, cylinder rim nightlatch (Yale or Union), rim lock or multi-point?
