Homeowners

Shared owners have bought a share in their home and pay a reduced rent to Hastoe on the share they don't own.

If you are a shared owner, you can find out more about your lease, how to buy more shares or sell your home in our shared ownership guides.

Leaseholders have a lease for their flat or maisonette, but Hastoe owns the building that the home is a part of.

If you are a leaseholder, you can find out more about your lease, which describes your rights and responsibilities as a leaseholder of a Hastoe property,  in our leaseholder guide.

Freeholders own their home but pay a service charge to Hastoe as we manage the estate their home is a part of.

The charges, which cover services such as grounds maintenance, external repairs and caretaking, are often charged on a quarterly basis and are based on estimates of what we believe it will cost to provide the services to the estate each year. We calculate the actual expenditure at the end of each financial year and freeholders receive a further statement from us notifying them of any adjustments due each September.

Read more about freeholder charges

Whilst we acknowledge that freeholders are different to leaseholders, many of the legal ownership elements are similar. Therefore freeholders on Hastoe estates are managed by our Leasehold team. 

We also have customers who live on estates in Chertsey and the North West of England who pay a ground rent to Hastoe (though we do not provide them with any management services). If you pay ground rent and need us to supply information to solicitors for property sales please contact the Leasehold team.