Did you know that your rent payments pay for repairs and improvements to your property, as well as the cost of managing your home? This is why it’s important that rent is paid and we collect any debts that build up.
We know many of our tenants face financial difficulties, and our Benefit and Welfare Advisors provide advice and support where they can to help tenants pay their rent and sustain their tenancy.
Currently, if a tenant falls into debt with their rent, we make contact through a series of letters, telephone calls and visits, to avoid people losing their homes. We are now looking at what else we can do to help tenants from getting behind with their rent payments, by inviting residents to help us review our policy in managing rent arrears.
Whether you have personal experience of rent debt or of Hastoe’s rent debt recovery processes, or simply have an interest in improving this area with us, we want to hear from you.
There is no need for you to commit at this stage but, if you are interested, please get in touch and we will be happy to answer any questions you have. Either complete the form below or call our Customer Service Team on 0300 123 2250. If you have difficulty hearing, you can use text phone on 18001 0300 123 2250.
