Salary: £41,725 per annum
Location: Mobile/home based (with regular travel across the Hampshire/Sussex border and visits to the Great Dunmow office as required)
Hours: 35 hours per week
Benefits: 25 days excluding UK Public/Bank Holidays plus 1.5 days complimentary leave, option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, enhanced mileage plus more
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although for historic reasons, we also own some housing in urban areas.
We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role
We have an exciting opportunity for a full time Repairs Officer to join our West Region Property Service (Asset) Team. The successful candidate will work closely with our contact centre, property services admin team and our external contractors. They will be expected to provide excellent customer service to our residents, while ensuring Hastoe maintains and repairs its properties economically and in accordance with the legal requirements.
This role offers strong scope for career progression, with Hastoe willing to support the candidate on the pathway to becoming an Associate Member of the Royal Institution of Chartered Surveyors (RICS).
Duties will include:
- Inspecting defects in dwellings and specifying cost effective repairs.
- Perform domestic surveys, determine necessary remedial works and specify appropriate repairs.
- Assisting with the specification and inspection of planned maintenance works.
- Assisting with the maintenance of accurate stock data.
- Pre and post void inspections including specifying works and liaising with colleagues in the Housing Team.
- Carrying out Damp and Mould inspections.
- Utilising technology to carry out triaging through photos and video calling.
- Reviewing and authorising contractor variations.
About you
You will need to have good working knowledge of building pathology, Building Regulations and Health & Safety legislation. You will also need:
- Experience in doing property surveys.
- The ability to adapt, organise and prioritise your workload while maintaining excellent attention to detail.
- Experience of delivering high standards of service to all customers and internal and external stakeholders.
- To be aware of regulations concerning fire prevention, legionella and asbestos.
- To have a knowledge of building construction and willingness to undertake training
- To be computer literate and have the ability to learn new systems (Hastoe use MIS).
- To be keen to learn and progress your knowledge of the surveying industry through on-the-job training and if applicable, formal, RICS-certified qualifications.
- To have excellent organisational and communication skills.
- To hold a valid driving licence and have use of your own vehicle.
Find out about a 'day in the life' of one of our other Repairs Officers.
Read more detail in the Job Description
Benefits provided
Annual Leave: Starting at 25 days, excluding UK Public/Bank Holidays (pro-rata for part time) plus 1.5 days complimentary leave, along with the option to purchase additional leave.
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on a matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
See the full list of benefits you'll receive as a Hastoe employee
A personal note from Megan Owen, your hiring manager:
“Hastoe property services is fast-paced and customer focused. Each day is interesting and rewarding. Hastoe champions personal and professional growth – so you develop into the best you can be with a team that supports you all the way. We cannot wait to welcome our new Repairs Officer to the team."
How to apply
Please send your CV to recruitment@hastoe.com by midnight on Sunday 20 April 2025.
We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early.
If you would like to find out more about the role please contact Megan Owen mowen@hastoe.com or for enquiries about the application process please contact the HR Team at recruitment@hastoe.com.
This post is subject to background checks.
