Salary: Up to £37,180 per annum. Dependent on skills and experience.
Hours: Full time (35 hours)
Location: Mainly home based while covering a patch in and around Milton Keynes. There is a requirement to attend in-person team meetings on a monthly basis.
Benefits: 25 days leave, plus bank holidays and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more.
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although for historic reasons, we also own some housing in urban areas.
We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role
As one of our Housing Officers you will be responsible for delivering housing services directly to the residents on your patch, reporting into a Housing Team Leader. You will deliver a full range of tenancy and estate services, including:
- Allocation of empty homes
- Managing rent arrears
- Managing cleaning and grounds maintenance services
- Undertaking health and safety inspections
- Managing antisocial behaviour
- Dealing with a wide range of other tenancy enquiries and issues.
In this role, no two days are the same and you will have a real impact on people’s lives.
This is an ideal opportunity for someone looking to progress their career in housing management, or for someone looking for a new career, who has the right transferrable skills and knowledge.
About you
You will need to be customer focussed and enjoy getting out and about meeting our residents. You will be self-motivated and be able to manage your own time effectively.
As this role is home based, you will need to be able to work under minimal supervision.
You will be organised, have an eye for detail and enjoy ‘getting stuck in’ to resolve resident issues, working in partnership with Hastoe colleagues and external organisations.
You will need to be able to drive and have access to your own vehicle as all our Housing Officers cover their own geographical area.
You will be as committed as we are to you growing in this role, with plenty of access to training and career development opportunities. You’ll also need:
- Strong communication and interpersonal skills
- Problem-solving skills and the ability to handle challenging situations
- Experience of managing a diverse workload and effective task prioritisation
- Ability to understand and implement accurate legal documentation and applicable legislation.
Read more detail in the Job Description
Benefits provided
Annual Leave: Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level plus 2%, up to a maximum of 8%.
See the full list of benefits you'll receive as a Hastoe employee
A personal note from Claire Owen, your hiring manager:
“No two days in the Housing team at Hastoe are the same. This role is a great opportunity to join an amazing team and organisation where you will be fully supported to develop and progress your career.”
How to apply
Please send your CV and any supporting statement to recruitment@hastoe.com by midnight on Sunday 11 May 2025.
We may be conducting interviews as the recruitment progresses and may close the vacancy before the date specified. Interested applicants are encourage to apply early.
If you would like to find out more about the role please contact Claire Owen, Regional Manager on 07917 178657, or for enquiries about the application process please contact the HR Team at recruitment@hastoe.com.
