Salary: £12,328 per annum (FTE £26,996)
Location: Dorchester office
Hours: Part time (16 hours to be worked ideally as follows: Monday 10am – 2pm and Tuesday, Wednesday and Friday 1pm – 5pm. There may be a little flexibility on this.)
Benefits: 24 days leave (pro rata for part time), plus bank holidays and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more.
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas.
We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role
- Dealing with customer enquiries including repairs, antisocial behaviour, estate management, complaints and allocations via telephone, email, social media and our customer portal.
- Liaising with colleagues across the business in resolving customer queries.
- Liaising with external contractors in the delivery of our repairs service.
- Using IT systems in recording and logging all contact with customers and reviewing and analysing information.
About you
- You will have experience of working in a busy, customer-facing environment.
- You will be able to provide excellent service to customers in stressful situations and in situations where you might not be able to facilitate their request.
- You will be empathetic, as well as being able to offer solutions to problems.
- You will have excellent IT skills, with the ability to use specialist software.
Read more detail in the Job Description
Benefits provided
Annual Leave: Starting at 24 days (pro rata for part time), plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
See the full list of benefits you'll receive as a Hastoe employee
A personal note from Adam Wheelhouse, your hiring manager:
“We are a dynamic and exciting team, who always strive to provide excellent service to our residents. We continue to evolve and change the way in which we deliver our services to our customers and we continue to receive high levels of positive feedback. We are excited for the new person to take on this role, to continue to improve our delivery and services.”
How to apply
Please send your CV to recruitment@hastoe.com by midnight on Sunday 17 November 2024.
We will be conducting interviews as recruitment progresses and may close the vacancy early. We recommend applying early.
If you would like to find out more about the role please contact Adam Wheelhouse at awheelhouse@hastoe.com, or for enquiries about the application process, please contact the HR Team at recruitment@hastoe.com.
This post is subject to background checks.
