Discover what it's like to work in our Property Services team
Planned Works Senior Surveyor, Martin, has worked for Hastoe since April 2021. Martin is a key part of our Property Services Team, who deliver our planned maintenance and responsive repair programmes.
Martin’s role means that he must support Planned Works Surveyors with the training and information they need to complete their projects. Martin also works with external contractors, making sure he maintains a good relationship with them so that they deliver planned works projects on behalf of Hastoe. If the contractors are facing any challenges, Martin works hard to resolve these and always aims to keep a two-way conversation going.
Martin works from home most of the time and visits the Dorchester office once a week. He also needs to visit residents' homes to inspect ongoing planned maintenance works. Here he talks us through a day on the job.
It may sound a bit clichéd, but there really are no two days the same. It can be a fast-moving environment with multiple competing priorities and many different parties to engage with, including residents, colleagues, leaseholders, consultants and contractors on any given day."
9:00am: Martin starts his day by listening to his voicemails and reading his emails in case anything requires his immediate attention. He checks what tasks he has been assigned and prepares for the visits he has booked in for the day.
10.00am: Once Martin has prioritised his new tasks against his existing ones, he checks in with the Planned Works Surveyor and Planned Works Administrator to provide any guidance and advice they may need for the day ahead.
10:30am: Martin travels to a block of flats which is being re-roofed. He chairs a formal site meeting with the contractor to ensure the project is progressing on programme and within budget. He resolves any technical construction issues and answers any questions or clarifications raised by the contractor. He then calls in on a couple of residents who have asked questions about the works. Whilst on site, he carries out an inspection of the works in progress, bringing any concerns to the attention of the contractor to ensure they are dealt with. He also assesses how much work is complete and the quantity of materials on site for valuation and payment purposes.
Sure it’s challenging, but it’s also rewarding and great to be part of a committed and hardworking team. My role is front line and this means I can make a real difference for our residents through the delivery of planned works to maintain and improve their homes. And who wouldn’t want to be based in and to travel around rural England as part of their job!?"
2.00pm: After lunch, Martin travels on to other properties to scope the works required for a forthcoming redecoration project. He takes photographs and takes notes which will enable him to prepare a specification of works for contractors to price at tender stage. He also makes a note of any responsive repairs required and forwards these details onto the Customer Services Team. Customer Service Advisors will then order these works with the repairs contractor.
3.30pm: Martin heads home. On arrival, he checks his emails and voicemail messages and deals with those needing prompt attention.
4.30pm: Martin prepares and issues the minutes from the site meeting he chaired earlier in the day. He rounds the day off by checking his work plans for the following day.
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