My Housing Officer dealt fantastically well with the situation I was facing. Everything was dealt with so promptly. I also want to thank the Customer Service Advisor who took the initial call because she was very helpful.

I spoke to a wonderful lady in the existing repairs team. She was absolutely fantastic. She is a credit to you at Hastoe along with the lady in Customer Services who I was eventually put through to. She was so lovely and made sure I was OK before she transferred me. Both of these ladies are a wonderful asset to you! With these two ladies on the case, I'm sure my bathroom will be sorted very soon! 

The Benefit and Welfare advisors are an absolute credit to Hastoe. They deserve a medal for all that they do. I started to get in arrears with my rent and they got me through everything. Not just help with the rent to get me back on track, but they totally backed me all the way. They helped me by caring, understanding, showing compassion, and making me laugh at times even when I was so very down. I can't begin to thank them enough.