Top Tips

If you think you can smell gas

1.    Ring the National Grid immediately on 0800 111 999 (Textphone 0800 3717 87).
2.    Turn off the gas supply at the meter.
3.    Open all windows and doors.
4.    Call The Hub on 0300 123 2250.

IMPORTANT: don’t smoke, use naked flames, or turn electric switches and appliances on or off.

If your heating is not working, ask yourself:

1.    Is the electricity supply on?
2.    Is the timer set properly?
3.    Do you have credit on your meter?
4.    Is the thermostat turned up high enough?
5.    Is there sufficient pressure in your boiler?
6.    If the boiler is working then bleed the radiators and repressurise the   system upto 1.5 bar (not higher) ( the gauge is on the boiler)
7.    If your system is still not working, then call call The Hub on 0300 123 2250.

If you have no hot water

1.    Check to see if the heating system is still working.
2.    If you have a booster on your hot water tank check if this is still working.
3.    Call The Hub on 0300 123 2250.

If you have a burst pipe

1.    Turn off water at the stop tap (usually in the kitchen or bathroom).
2.    If the leak is in the bathroom or toilet turn all cold taps on to drain the system.
3.    If the leak is from the central heating pipe or hot water pipe turn the boiler
       off and turn off the stop cock
4.    If water is going into or near electrical equipment, do not touch the
       electrics and call us straight away.
5.    Put a bucket under the leak, wrap a cloth around the pipe, and fasten with
       tape.
6.    Call The Hub on 0300 123 2250.

If your electricity goes off

1.    Check your consumer unit (the fuse box).
2.    If any switches have tripped to the ‘off’ position, put them back to ‘on’.
3.    If the switch will not reset, you may have a faulty appliance or wiring to
       check. Call The Hub on 0300 123 2250
4.    While the supply is off, switch off any electric fires or heaters, and avoid
       opening freezer doors.
5.    If all house and external street lights are off your electricity supplier. Under
       normal weather conditions, supplies are usually restored within three
       hours.
6.    If smoke or sparks are coming from sockets or switches, then turn off the
       electricity at the consumer unit, and report it The Hub on 0300 123 2250.

Handy household hints

•    Check the batteries on smoke alarms regularly
•    Know where your stoptap is and test it frequently
•    Keep a torch handy
•    Keep a spare phone that doesn’t need to be plugged in to an electrical
      socket – newer phones may not work if your electricity is off
•    Use a battery-powered radio to listen to local stations, such as BBC
      Newcastle, for news about the weather and emergencies
•    Do you have a microwave? They’re great for warming meals if your cooker
      isn’t working
•    Keep the heat in your home this winter by hanging heavy lined curtains,
      closing them as soon as it starts to get dark
•    Going away this winter? Set your heating to come on for at least an hour a
      day to keep your boiler functioning
•    If you have a loft, leave its access open in extremely cold weather to help
      prevent freezing pipes
•    Avoid blockages by letting cooking fat solidify and throw in the bin rather
      than pouring down the sink
•    Make sure you have your annual gas service carried out. It’s free and it
      could save your life!

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