Aids and adaptions

How we can help you remain independent in your home

Background
Hastoe recognises that good housing is vital to the independence of disabled people, older people and those with poor health. Aids and adaptations not only contribute to the quality of the home but also the sense of well being for many and the ability of residents to manage their own lives with support when they need it.

How we can help
We provide a range of aids to help residents have a better quality of life in their own homes. These include:

• Handrails
• Level taps to wash basin, sinks and baths
• Level access showers
• Stair lifts
• Ramps

How it works
We work in partnership with local authorities, occupational therapists, social services, health authorities and home improvement agencies to make sure that we find the most appropriate, practical and cost effective solutions to the issues residents face.

In practice, this means that if you are in need we will:

• Give you the information you need on how to get funding from the relevant bodies. We can help you to fill out the paperwork if you wish.
• Work with you and your local authority to get your needs assessed as quickly as possible.
We would like to ensure that we are providing the most appropriate adaptations, suitable for your individual needs. You can request a referral through your local council's Occupational Therapist Team from Adult Social Care or the Children with Disabilities Team, (as appropriate). Any referrals received will be acknowledged within five days and followed up with a mutually convenient appointment to carry out a survey of your needs and your home.

Where possible, we will carry out minor works, such as grab rails, within 28 days and major works as soon as is practical. Sometimes major works can be complicated and we may need to get planning permission from the local authority or order specialist equipment. However, we will agree with you when the work can be carried out and will take your personal needs into account to reduce any inconvenience to you.

We will, of course, comply with all statutory and regulatory requirements in relation to
adaptations.

Are there any restrictions on adaptations?
Hastoe will only carry out adaptations that are reasonable and practicable for the property. Major adaptations will be considered on a case-by-case basis.
If the major adaptation is not suitable or we are not able to source funding, we may have to discuss with the tenant the option of a transfer to more suitable alternative accommodation.

Planning ahead
The new homes we build are built to Lifetime Homes Standards. This means they are designed with the potential future needs of residents in mind. The overall aim of The Lifetime Homes Standard is to make homes suitable for people at all stages of their lives.

Your views
Your views on the aids and adaptations service are important to us. Whenever we carry out adaptation work we will invite the resident to comment on the service received and the quality of the work carried out.

What to do if you need help
If you would like to talk to someone about your aids or adaptation needs, please contact Hastoe Hub on 0300 123 2250. Contact details can be found on the back of this leaflet.
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