Hastoe Achieves Enhanced QHS Certification

14/09/2012
Hastoe has achieved ‘Enhanced Certification’ (the highest rating) for the second year running under the QHS Criteria for Excellence scheme.

The Criteria for Excellence sets out standards for customer service for housing services. The assessment process consisted of an on-site audit, testing of telephone accessibility, mystery shopping and customer polling.

-ends-

 

Shift Silver 2018 Investors in People Positive About Disabled People Passiv Haus Trust The Institute of Customer Service