Contact us: 0300 123 2250

Hastoe Hub 9am-5pm, Monday to Friday

The Hastoe Hub is available to help with all your enquiries during office hours. If you have concerns about a neighbour's wellbeing then also please let us know. You can talk to one of our Customer Service Advisors in confidence.

Telephone:  0300 123 2250
Email: customerservices@hastoe.com
Textphone (for the hard of hearing): 18001 0300 123 2250

Opening hours over Christmas/New Year

Please note, our offices will close at 5pm on Friday 21 December. We will reopen at 9am on Wednesday 2 January. Emergency repairs can be reported using the contact details below.

Out-of-hours Emergency Repairs:  0345 266 6527

If you need an urgent repair out of normal office hours, please call 0345 266 6527. Nationwide Property Assistance provide our emergency services.

Online Services

Residents can also access a range of services online anytime of the day or night, e.g. report repairs, pay your rent. To register go to: www.myhastoe.com

Service Standards

Your enquiry will be answered by one of our Customer Service Advisors. You should receive a prompt, efficient and courteous service no matter how you contact us. If you believe your enquiry hasn't been dealt with satisfactorily, please let us know.

For more information please download our Service Standards information.

Shift Silver 2018 Investors in People Positive About Disabled People Passiv Haus Trust The Institute of Customer Service