Easter opening times
Our Customer Service Centre will be closed from 5pm on Thursday 28 March until 9am on Tuesday 2 April.
Hastoe residents
If you are a Hastoe resident, the quickest and best way to report a non-urgent repair, make a payment, or contact us about other Hastoe-related services and queries is through your MyHastoe online account. If you haven't registered before, all you'll need is your tenancy number which you can find on the top of any correspondence from us.
If you are not a Hastoe resident
If you do not live in a Hastoe property and you would like to contact us, then please follow the link below to fill out our contact form. If you are a resident please can you log your query through MyHastoe.
Phone
Our Customer Service Centre is open for emergency repairs and complex queries during the following times:
• Monday: 9.30am–5.00pm
• Tuesday to Friday: 9.00–5.00pm
Call 0300 123 2250
If you have difficulty hearing you can use text phone on 18001 0300 123 2250.
If you need to report an emergency repair outside of the above times, please call the same number (0300 123 2250) and select the emergency repairs option.
Find out what to do in an emergency
Post and in person
If you would like to write to us, please address any correspondence to our office at:
- Fleur-de-Lis, Middlemarsh Street, Dorchester, Dorset DT1 3GX
We also have offices at:
- Rectory Farm Barns, Little Chesterford, Saffron Walden, Essex CB10 1UD
- Marina House, 17 Marina Place, Hampton Wick, Kingston upon Thames, Surrey KT1 4BH
If you want to visit any of our offices in person, it’s important that you telephone our customer services team to make an appointment first. This will enable us to ensure that the correct person is available to deal with your enquiry.